bj baj Privacy Policy

1 Introduction and  Scope

This Privacy Policy has been prepared on behalf of the bj baj platform. When you use the bj baj website, register, make a deposit or withdrawal, or use any of our services, you are covered by this policy.

The purpose of this policy is to clearly inform you — what types of information we collect, why we collect it, how we store it, and under what circumstances it may be shared with third parties. bj baj believes that every user's right to informational privacy is a fundamental right, and we are committed to respecting that right.

This policy applies together with our Terms and Conditions. Both documents complement each other and should be read together. In case of any conflict, the Terms and Conditions will take precedence.

By using this site, you consent to the collection and use of information as described below. If you disagree with any part of this policy, please refrain from using our services and contact us.

2 Types of  Information Collected

bj baj collects two types of information — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

When you open an account or complete the identity verification process, you are required to provide the following information:

• Full name (as per national ID card or passport)
• Date of birth (for age verification — confirmation of 21+ age requirement)
• Mobile number and email address
• Payment information such as bKash, Nagad, Rocket, Upay or bank account details
• Copies of documents submitted for identity verification
• Information provided via support chat or email

2.2 Automatically Collected Information

The following information is automatically logged when you use the site:

• IP address and device type
• Browser version and operating system
• Which pages were visited and for how long
• Session duration and login/logout times
• Betting and gaming activity logs
• Cookie and local storage data (details in section seven)

3 How Information  Is Collected

bj baj collects information through the following methods:

• Registration form: Information filled in when creating an account
• KYC process: Documents submitted during identity verification and age confirmation
• Transaction records: Deposit and withdrawal history
• Web analytics: Log files generated automatically during normal site operation
• Support communications: Information you share via live chat or email
• Cookies and tracking technologies: Used to improve site functionality

Information may be verified from third-party sources — such as fraud prevention services or payment providers — where necessary. This process is conducted entirely within a legal framework.

4 Purpose of  Using Information

bj baj uses your information only for specific and legitimate purposes. The purposes are detailed below:

4.1 Account Management

Information is used to create, verify, keep active, and secure your account. Age verification (meeting the 21+ age requirement) is a mandatory part of this process.

4.2 Financial Transaction Processing

Payment information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and bank transfers.

4.3 Customer Support

Your account information is used to resolve issues through 24/7 live chat and email support.

4.4 Security and Fraud Prevention

Transaction and login information is monitored to detect and prevent unauthorized access, money laundering, and other fraudulent activities.

4.5 Personalization and Improvement

Usage patterns are analyzed to keep your gaming experience relevant and improved. This includes presenting relevant promotional offers, though you may request to opt out of marketing communications at any time.

4.6 Legal and Regulatory Obligations

Information is retained to comply with applicable laws and to submit required reports to relevant authorities.

5 Disclosure of Information and  Third Parties

bj baj does not sell or rent your personal information. However, certain information may be shared in the following limited circumstances:

5.1 Service Providers

Necessary information is shared with trusted third-party organizations for payment processing, identity verification, game providers, and technical support. These organizations may only use the information in accordance with bj baj's instructions and are bound by their own confidentiality agreements.

5.2 Legal Obligations

We may be legally required to disclose necessary information pursuant to a valid court order or directive from a competent authority, or to assist in the investigation of financial crimes.

5.3 Business Restructuring

In the event of a merger, acquisition, or asset sale, user information may be transferred. Users will be properly notified before any such change.

6 Data  Security Measures

bj baj takes industry-standard technical and organizational measures to protect user information.

6.1 Technical Security

• SSL (Secure Socket Layer) encryption: all data transmission on the site is conducted through encrypted channels
• Data storage encryption: stored sensitive information is kept in an encrypted state
• Firewalls and intrusion detection systems are kept active
• Regular security audits and vulnerability assessments are conducted
• Two-Factor Authentication is available

6.2 Organizational Security

• Only authorized staff may access user information
• All staff are bound by confidentiality agreements
• Regular staff training on data protection is conducted
• A rapid response plan for data breaches is in place

However, no system on the internet is 100% secure — acknowledging this, bj baj takes the utmost precautions. Keep your password confidential and avoid logging in from unfamiliar devices.

7 Cookies and  Tracking Technologies

Cookies and similar tracking technologies are used on the bj baj website. Cookies are small text files stored in your browser.

7.1 Types of Cookies

• Essential cookies: Required for the site's core functions (login sessions, security verification) — these cannot be disabled
• Functional cookies: Used to remember your preferences (language, interface settings)
• Analytics cookies: Used to analyze which parts of the site are used most
• Marketing cookies: Used to show relevant offers — you can manage these in your browser settings

7.2 Cookie Control

You can accept or reject most cookies through your browser settings. However, disabling essential cookies will prevent you from using many features of the site.

8 Data  Retention Period

bj baj retains information for as long as necessary to fulfil the stated purpose. General guidelines are provided below:

• Account information: for as long as the account is active and for the period required by applicable law after closure
• Financial transaction records: for the period required to meet legal obligations
• Support communication history: for a limited period for issue resolution and quality assurance
• KYC documents: for the period required to meet regulatory requirements

After the specified period, information is securely deleted or permanently anonymized.

9  User Rights

As a bj baj user, you have the following rights over your own information:

9.1 Right to Know

You have the right to know what information we hold about you and for what purpose it is being used.

9.2 Right to Correction

If your information is incorrect or incomplete, you may request a correction. Many details can be updated directly through your account settings.

9.3 Right to Deletion

In certain circumstances — such as where there is no legal obligation to retain it — you may request that your information be deleted. Financial transaction records and KYC information may need to be retained due to legal obligations.

9.4 Right to Object to Processing

You may contact our support team at any time to stop receiving marketing communications.

9.5 How to Exercise Your Rights

To exercise any of the rights above, contact us via 24/7 live chat or email. We will review your request as promptly as possible.

For a responsible and informed online gaming experience, it may be helpful to read our Responsible Gaming Guidelines — various account control features are discussed in detail there.

10 Protection of  Minors

All services of bj baj are for persons aged 21 or above only. Minors are not permitted to create accounts or use the services.

Providing a date of birth at registration is mandatory, and it is verified through an age verification process. Additional documents may be requested in cases of doubt.

We do not intentionally collect any information from persons under 21 years of age. If it becomes known that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

11 Policy  Changes

bj baj reserves the right to review and update this privacy policy as needed. You will be informed of changes through the following methods, depending on their nature:

• Major changes: You will be notified at least 30 days in advance via email or a notice on the site
• Minor amendments: You will be informed by updating the date on this page

Continued use of the site after an update will be considered as consent to the new policy. You are therefore encouraged to visit this page regularly.

To learn more about bj baj or to find details about our services, read our About Us page.

12 Contact &  Complaints

To ask any questions about this privacy policy, raise a concern, or submit a request to exercise your rights, contact us through the following:

• Live Chat: Use the live chat feature on the site for 24/7 instant support
• Email: [email protected] — you may write in Bengali or English

We treat all privacy-related requests with due seriousness and respond as quickly as possible.

For general questions, many topics are covered on our Frequently Asked Questions (FAQ) page — check there first.